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书信模板

索要包裹运单号

邮件主题:Trackingnumber for the shipment

邮件内容:Hello! My order number is *****(填订单号) . Please let me know if my items have been shipped out. I also would like to have the tracking numbers if available. Thank you.

User name(购物网站用户名):*****

Order date(下单日期):*****

Thanks and best regards!

*****(你的姓名)

询问订单号(若购物网站未发确认邮件,且购物网站上查不到订单号)

邮件主题:Order number

邮件内容:I have placed my order in **(日期) and I have not received any confirm letter about this order until now. Would you please send the confirmation to me or at least let me know the number of the order?

My account ID in your Onlinshop is *****(Quaie 用户名)

My delivery address is:***** (收货地址)

The following information is the detail about my order: *****(购物清单,产品品种及数量)

Thanks and best regards!

*****(你的姓名)

咨询退款

邮件主题:Order Refund

邮件内容:Hello, I have returned the items on 日期,the order number my return relates to is *********(订单号码). Could you please tell me how and when can I get the refund?

My account ID in your Onlinshop is *****(用户名)

Thanks and best regards!

*****(你的姓名)

变更收货地址

邮件主题:Change my address

邮件内容:Hello, my order number is *****(member number is: *****). My original address is: *****, Could I change my address to *****. Thank you.

Best regards!

*****(你的姓名)

询问是否可以退货以及索要退货单

邮件主题:Return of my goods

邮件内容:Hello, my order number is *****(member number is:*****). I have received the parcel. But I do not need these goods now. May I return these goods? Could you be so kind to provide me with the return label number?

Thanks and best regards!

*****(你的姓名)

货物漏发请求处理

邮件主题:Goods missing

邮件内容:Hello, my order number is *****(member number is:*****). I received the parcel of this order. Unfortunately, the goods that ***** are not in this parcel. Please check if it is missing or not. Could you arrange the replacement? Thank you.

Best regards!

*****(你的姓名)

某款商品是否有货

邮件主题:Availability of goods

邮件内容:Hello, I am really interested in *****. Could you please tell me whether it is available for sale? If not, could you tell me when it will be available? Thank you.

Best regards!

*****(你的姓名)

询问是否分包以及分包包裹运单号

邮件主题:Parcel status for the shipping

邮件内容:Hello! My order number is *****(填订单号). Please let me know if my items have been shipped out? Are all he items in one parcel or they are separated into different parcels? I'd like to have all the tracking numbers if available. Thank you.

User name(购物网站用户名):*****

Order date(下单日期):*****

Thanks and best regards!

*****(你的姓名)

商家系统显示发货但是没有任何单号信息

邮件主题:Order delivery

邮件内容:Hello, I have ordeorange items on ****(日期),and I have checked in my account the status, it shows shipped, but I cannot find any Information about the status with the tracking number, please let me know whether the Items I bought have been shipped.

My account ID in your Onlinshop is *****(用户名)

Order number is ***** (订单号)

Thanks and best regards!

*****(你的姓名)

货物破损

邮件主题:Damage of my goods

邮件内容:Hello, my order number is *****(member number is:*****). I received the parcel of this order. Unfortunately, the goods in this parcel is broken. Please find the photo attached. Could you please arrange the exchange or refund for me. Thank you.

Best Regards!

*****(你的姓名)

咨询是否发货

邮件主题:Inquire the status of dispatch

邮件内容:Hello, my order number is *****(member number is:*****). I found that my order hadn´t been dispatched yet. Could you please tell me when will my order be dispatched?

Thanks and best regards!

*****(你的姓名)

咨询发货单号及发货内容

邮件主题:Inquire the dispatched goods and shipment number

邮件内容:Hello, my order number is *****XX(member number is:*****XXX). Have all the goods within this order been dispatched? What is the number of shipment? Thank you.

Best regards!

*****(你的姓名)

是否可以取消(全部)订单

邮件主题:Cancel order

邮件内容:Hello, my order number is *****(member number is:*****). I do not need all the goods of this order. Please help me to cancel this order. Thank you.

Best regards!

*****(你的姓名)

是否可以取消(部分)订单

邮件主题:Cancel order

邮件内容:Hello, my order number is *****(member number is:*****). I do not need the ***** in my order. Please help me to cancel this order. Thank you.

Best regards!

*****(你的姓名)

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